Many seem to be resolved quickly, while others linger. Fellow customers often chime in with either suggestions or complaints that they are suffering similar problems. In Office 365 support forums, some tales of woeīut is Microsoft's support all that great? If you look through Office 365 support forums, it's clear Microsoft support professionals respond with specific suggestions, typically on the same day the forum question is posted. "Their support was poor to begin with, and to offer more poor service is not offering anything," he said. Rizzo, who is unsurprisingly a frequent critic of Google, claims its offer of phone support to all, regardless of how much they pay, won't do much to help Apps customers. Microsoft does provide 24/7 technical phone support in many languages for its mid-size business and enterprise plans, which range from $10 to $27 per user per month. "We'll look at different options based on customer feedback," Rizzo said. As of now, Microsoft has no public plans to expand phone support for Office 365, but isn't ruling out future changes. Given that its rival has extended phone support to all of Google Apps customers, we asked Rizzo if Microsoft plans to do the same. The experience is pretty similar except you're just not talking to a voice." Advertisement The most critical piece is solving their problems in a fast, reliable manner, regardless of how they're communicating with us. We haven't heard that picking up the phone is the most critical piece. "The feedback we've heard is that they're happy with support today.
"We've been in the support business now for 25 to 30 years," Rizzo said.
Instead of telephone support, these customers can post in forums monitored by Microsoft's support staff or submit trouble tickets, and work with support pros through e-mail and chat, Microsoft Office and Office 365 Senior Director Tom Rizzo told Ars in a phone interview. More than 90 percent of customers signing up for Office 365 are small businesses, which get the service for $6 per user per month for up to 50 customers, Microsoft recently revealed. But at least on the one issue of phone support, Microsoft's policies prevent most customers from reaching technical support by phone.įor professionals and small businesses, Microsoft states " There is no support by telephone on technical issues for Office 365, but there is telephone support for billing and subscription issues." This means nine out of ten Office 365 customers get no telephone support at all for technical problems. So what about Google's cloud competition over at Microsoft? The folks at Redmond continually trumpet their enterprise experience and scoff at Google's supposedly immature products and support system. But Google is trying to change its reputation with 24/7 phone support to all Google Apps customers for any issue, which should theoretically alleviate some problems. For more information, see these tips on Purdue data handling procedures.We recently asked businesses and schools using Google Apps to rate Google's customer support, and found that it often falls short of being business-worthy. Remember, any digital service outside Purdue that includes such features as email and cloud storage should not be used to transmit or store sensitive or restricted University data. Visit GoldAnswers for help moving to Office 365 and configuring all your devices.
#Microsoft office 365 support telephone install#
You can install Office 365 on up to five devices.
Then click the Install button on the top right of the page. Sign in with your Purdue email address and password. To install Office 365 on your computer, visit the Purdue Office 365 portal.
#Microsoft office 365 support telephone for free#
Purdue has licensed Office 365 from Microsoft to make it available for free on an individual basis to students, faculty and staff, including use on their personally owned machines. Office 365 for Students, Faculty, and Staff